What can be collected?

Personal information given by the user. Identification information like name. Contact information like address, email and phone number. Payment details, including credit agreements and other billing information. Location information that is used to estimate shipping costs and delivery times. Information derived from the usage of the web services and analytics. Shopping history, e.g. previously ordered products and their price information. Delivery details like chosen delivery method and delivery address. Product reviews. Browsing and usage history of the web services and device information. Identification information used for product recommendations and other targeted content. Identification, contact and payment details are mandatory to pass forward to us when you purchase from us directly via internet. The main source for this information are the users themselves. Besides this information we might receive information from our partners, e.g. from credit and payment gateway service providers.

How is your information stored and protected?
The customer register information is not given to outsiders.

Who handles your information?
Access to customer information is restricted to Open Flower staff. We use only validated, trusted partners when we need to transfer some information to a third party.

What kind of rights do you have?
As a customer, you have the right to get access to personal information we have saved about you. You have the right to request correcting or deleting personal information we have about you. With certain conditions met, you have the right to request limitation or resist the use of your personal information.

In addition, if the data processing is based on separate consent, you have the right to cancel your consent at any time. Please notice that this does not affect on legal data processing conducted before cancelling the consent. You can contact us at anna@openflower.fi, to make a request to use your rights. Your request needs to be identified with enough of details so that we can verify your identity. We will inform you if we can’t process your request for some parts, e.g. delete some information that is required by the law to be saved for longer periods (for example credit agreements and accounting information), or based on our right. If you notice flaws in our request processing or if it’s against the law, you can register a complaint to the Data Protection Authority.

How can you see the information saved in our systems?
You can request the information saved in our systems by emailing us: anna@openflower.fi

How can you influence the processing of your information?
You can decide what kind of messages you want to receive & orders to make. In some cases, all of the information can’t be removed and legislation can require us to save some of the customer related information.

Does our website use cookies, and what are they?
Open Flower Oy uses cookies and similar techniques like web browsers’ local storage. Functional cookies and local storage is used e.g. to identify customers, maintain logging-in functionalities and provide shopping cart functionality. To use these functionalities, accepting the use of cookies and local storage is mandatory.

Can this privacy policy be changed?
To guarantee service development and legal complying in the future also, we reserve the right to change this privacy policy. If there are significant changes to the Privacy Policy, we’ll inform our registered customers and newsletter subscribers.

How can I contact you?
You can contact us regarding privacy, information processing and privacy policy via email: anna@openflower.fi.

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